Frequently Asked Questions

What kind of notice is required?

We at storage genie require written notice 30 days in advance. Notice can be submitted through this moveout system.

When do I need to give notice?

Notice must be submitted at least 30 days in advance. We require a full calendar months notice. This means if you wish to move out in the month of June for example, notice cannot be submitted later than the 1st of June. Please remember you are still liable for your notice months rental.

Can I use my deposit for my last month rental?

Yes. In your request state that you wish to use your deposit for your notice month.

What happens if I wish to move out in a month but I have missed the 30 day notice period?

If it is after the first of the month you will be required to pay rent for the following month as that is now considered your notice period. However you may move out at any time.

When I selected the date on the move-out form I was notified the I am liable for the next calendar months rental. Why must I pay for next month?

If the notice appeared informing you that you are liable for the next months rent it means that you are making a request after the first day of the month. This means that you have missed the cutoff for this month and can only give notice for the end of next month. If you feel this is incorrect please contact a manager on authorise@moveout.co.za

How do I get my deposit refunded if I do not use it for the last months rent?

If you choose not to use your deposit for the last months rent you are required to fill in your banking details on your move-out request. Once your request and move-out has been verified you will be refunded.

When I selected the date on the move-out form I was notified the I am liable for the next calendar months rental. Why must I pay for next month?

If the notice appeared informing you that you are liable for the next months rent it means that you are making a request after the first day of the month. This means that you have missed the cutoff for this month and can only notice for the end of next month. If you feel this is incorrect please contact a manager on authorise@moveout.co.za

What do I need to take with me when I want to move out?

Once your request has been approved you will receive a certificate. You need to take this certificate with you on the day you wish to vacate and show it to the facility manager.

What days and times can I vacate?

Operational hours are Monday-Saturday from 8am-5pm. You may vacate any time during these hours. If you wish to vacate after hours or on a Sunday, please set this up with your facility manager. We charge an extra R150 call out fee when it is after hours.

What if I do not move out during my notice period or if I need to extend my lease after I have given notice?

If for some reason you find yourself in the position where you wish to extend or cancel your notice you need to contact a manager at authorise@moveout.co.za and inform them that you are not moving out and would like to extend your notice period.

Is there anything else important that I should know or remember?

Please remember to leave the unit clean when you leave.

Who do I contact if I need more information?

For more information contact authorise@moveout.co.za


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